Customer care
Returns & Order Issues
Each Humantique print is produced specifically after your order is placed. If something is not right, however, we want to know.
Can I cancel my order?
Contact us as soon as possible. If production has not begun, we may be able to cancel the order and issue a full refund. Once production begins, cancellation cannot be guaranteed.
Can I return a print because I changed my mind?
Please choose carefully, as every print is produced specifically for your order. Contact us as soon as possible if you wish to cancel or return an order. Eligibility depends on the order status, delivery destination and any rights available under applicable consumer law.
What if my print arrives damaged?
Contact us with your order number, a brief description, and clear photographs of the print and relevant packaging. Once reviewed, we will normally arrange a replacement at no additional cost. If replacement is not possible, or another remedy is required under applicable consumer law, we will provide an appropriate resolution.
What if I receive the wrong print or size?
Contact us with your order number and clear photographs. If the wrong artwork, size or product was supplied, we will normally arrange a replacement at no additional cost. If replacement is not possible, or another remedy is required under applicable consumer law, we will provide an appropriate resolution.
Do I need to return a damaged print?
Do not return an item without contacting us first. Photographs are usually sufficient. If a return or collection is required, we will provide instructions.
What happens if I entered the wrong address?
Contact us immediately and we will try to correct it before dispatch. Additional production or shipping costs may apply if an order is lost, returned or requires redelivery because the supplied address was incorrect or incomplete.
What happens if my parcel is returned to sender?
Contact us. Where possible, we will arrange redelivery once the correct information is confirmed. Additional shipping charges may apply where the original address was incorrect.
What happens if a refund is approved?
Where a refund is required or otherwise approved, it will be returned to the original payment method. Processing time depends on your bank or payment provider.